Privacy Policy for The Pantry Effective Date: 01st January 2026. Last Updated: 13th August 2026
At The Pantry, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, purchase our food products, or interact with our services.
1. Information We Collect We collect information that you provide directly to us, as well as data collected automatically when you browse or make purchases on our site. Information you provide Directly Contact & Delivery Details: Your full name, shipping address, billing address, phone number, and email address. Account Credentials: Username and password if you create an account with us. Payment Information: Payment card details or digital wallet information processed securely through our third-party payment gateways (we do not store full credit card details on our servers). Order Details: Products purchased, dietary preferences, special delivery instructions, and order history. Customer Support: Any information or correspondence you provide when contacting our support team. Information Collected Automatically Device & Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, and time spent on our site. Cookies & Tracking: Information gathered through cookies, web beacons, and similar tracking technologies to enhance user experience and analyze site traffic.
2. How We Use Your Information We use your personal data to fulfill orders and operate our business effectively: Order Processing & Fulfilling: Managing purchases, processing payments, arranging fresh food deliveries, and sending order confirmations or updates. Customer Service: Responding to inquiries, handling returns or refunds, and providing support. Personalisation: Recommending food items or dietary selections based on your order history. Marketing & Communications: Sending newsletters, promotional offers, and updates (you can opt out at any time). Security & Fraud Prevention: Detecting, preventing, and addressing fraud or unauthorised transactions. Legal Compliance: Fulfilling legal, tax, and regulatory obligations.
3. How We Share Your Information We do not sell, rent, or trade your personal information. We only share data with trusted third parties necessary to run our service: Delivery & Fulfillment Partners: Couriers, logistics providers, and delivery drivers who bring your food orders to your door. Payment Processors: Secure merchant platforms (e.g., Square) to process payments safely. Service Providers: IT, website hosting, analytics, and customer communication service providers. Legal Authorities: When required by law, court order, or governmental regulation, or to protect our legal rights.
4. Cookies and Tracking Technologies We use cookies and similar technologies to ensure our website functions smoothly, remember your shopping cart items, and understand how you interact with our platform. Essential Cookies: Necessary for basic website operations, shopping cart functionality, and checkout. Analytics Cookies: Help us evaluate traffic patterns and improve customer experience. Marketing Cookies: Used to deliver relevant advertisements and track promotional campaign success.You can manage or disable cookie preferences through your web browser settings.
5. Data Retention and Security Security: We implement technical and organisational measures (such as SSL encryption) to guard your personal data against loss, theft, and unauthorised access. Retention: We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, resolve disputes, and comply with tax and legal requirements.
6. Your Privacy Rights Depending on your local privacy laws, you may have the right to: Access & Portability: Request a copy of the personal information we hold about you. Correction: Request updates or corrections to inaccurate or incomplete information. Deletion: Request the deletion of your personal data ("Right to be Forgotten"), subject to applicable legal exceptions. Opt-Out: Unsubscribe from marketing communications at any time using the link in our emails or by contacting us.To exercise any of these rights, please contact us using the details below.
7. Third-Party Links Our website may contain links to third-party websites or services (e.g., social media platforms). We are not responsible for the privacy practices or content of those external sites.
8. Updates to This Policy We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal obligations. Updated versions will be posted on this page with an updated "Last Updated" date.
9. Contact Us If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: Business Name: Indulgence Australia Pty Ltd (ABN : 79684433127) Trading Name: The Pantry Email:hello@thepantryfb.com.au Phone: (02) 4380 8272 Mailing Address: 5/960, The Entrance Rd, Forresters Beach, NSW 2260
